Shipping & Delivery
Check your order
Receiving Time is usually about 15-28 days. We could ship worldwide.
Receiving time varies based on the destination:
- UK, France, Germany, Italy: 15-25 days
- Spain: 15-30 days
- Other countries: 25-65 days
It normally takes 3-5 business days for us to process your order. And the fastest shipping time is 5-7 workdays for express shipping.
Receiving Time = Processing time + Shipping time.
According to the different logistics freight for each period, we will set up different freight rules, you can pay attention to the header at the top of the website to get the latest news.
In the case of force majeure (epidemic, natural disaster), regional logistics (or global logistics) is slow. Please wait patiently. We will try our best to supervise the logistics company to deliver the goods.
At, we celebrate the act of discovery. We work with small vendors from all over the world to share their products, some of our products are shipped directly from our vendors overseas. Due to the nature of the shipping business, delays are often inevitable, all our shipping times are therefore guidelines only and specific delivery dates are not guaranteed.
For pre-ordered or back-ordered items
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.
Wrong address Hacoo
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at [email protected] if you believe you have provided an incorrect shipping address.
Returns
By placing an order on Hacoo, you are responsible for the cost of return shipping back to Hacoo. Please refer to our Return Policy for further information on how to make a return.
Lost/Stolen Packages
Hacoo is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address, and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at [email protected].